Privacy Policy and Personal Data Protection
1. Introduction At Maximum Hamam & Spa (maximumhamam.com), we attach great importance to the privacy of our guests and the security of their personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a reservation.
2. What Information Do We Collect? To provide you with the best possible service, we may collect the following information through our website:
- Identity and Contact Information: Your first and last name, phone number (WhatsApp), and email address.
- Reservation Details: Your selected package, number of people, preferred appointment date, and time.
- Transfer Information: Hotel name or address details you provide so we can arrange your pick-up.
- Technical Information: Anonymous statistical data collected during your visit to our website via your IP address, browser type, and cookies (Google Analytics, Google Tag Manager, etc.).
3. Why and How Do We Use Your Information? The personal data we collect is used entirely to improve the quality of the service we offer you. Our purposes of use are:
- To confirm your reservation and communicate with you via WhatsApp or phone.
- To inform our drivers to organize our free hotel transfer (pick-up/drop-off) service.
- To offer you the most suitable therapy by taking your special requests into account (allergies, massage pressure preferences, etc.).
- To measure our website’s performance and improve the overall customer experience.
4. Sharing Your Information Maximum Hamam & Spa strictly does not sell, rent, or share its guests’ personal information with third parties for commercial purposes. Your information is only shared with our operations team (e.g., our transfer driver) to ensure the reservation and transfer process runs smoothly. Unless there is a legal obligation, your data is kept strictly confidential.
5. Cookies Our website uses cookies to provide a fast and uninterrupted experience (e.g., LiteSpeed caching). By using our website, you agree to our use of cookies.
6. Your Rights (Under GDPR and KVKK) Regarding your personal data, you have the right to:
- Learn what data of yours is being processed,
- Request the correction of incorrect or incomplete information,
- Request the complete deletion of your data from our systems.
7. Contact Us For any questions, feedback, or data deletion requests regarding our privacy policy, you can contact us at any time:
- Email: info@maximumhamam.com
- Phone / WhatsApp: +90 539 669 01 27
- Address: Türkmen Mahallesi, Otel Derici, Atatürk Blv no:48, 09400 Kuşadası/Aydın