SALES AND REFUND POLICY
MAXİMUM HAMAM İŞLETMELERİ ORGANİZASYON VE TİCARET LİMİTED ŞİRKETİ
Türkmen Mah. Atatürk Blv. Otel Derici No: 48 İç Kapı No: 101 Kuşadası / Aydın
info@maximumhamam.com | +90 539 669 01 27
This document sets forth the conditions regarding the sale, usage, cancellation, and refund of services purchased at Maximum Hamam facilities and via our website. All guests who purchase services from our enterprise are deemed to have accepted the rules stipulated below.
1. SALES POLICY AND SERVICE OPERATION
1.1. Reservation and Payment Process
An appointment system is implemented for the services provided at our facility. Reservation procedures can be completed through the online payment infrastructure on our official website or at the facility reception. Payments made via our online platform are processed instantly and securely, and are registered into our reservation system.
1.2. Service Flow
The service flow within our enterprise is designed to provide maximum benefit and strictly complies with traditional standards. In this context, prior to proceeding to the hammam area, our guests are initially directed to the sauna and steam room areas in order to warm up the body, open the pores, and prepare for the treatment. Following the use of the sauna and steam room, hammam rituals such as the traditional scrub and foam massage commence.
1.3. Facility Entry and Health Declaration
Before utilizing our services, it is mandatory for our guests to complete a health and medical history form, prepared in accordance with the standards of the Personal Data Protection Law (KVKK). Facility authorities reserve the right to refuse or restrict service based on the statements provided in the health form, or if they determine that the guest is not medically fit to utilize the facility.
2. CANCELLATION AND REFUND CONDITIONS
2.1. Should the BUYER wish to cancel or modify their established reservation, they are obligated to notify the SELLER of this request at least 48 hours prior to the scheduled reservation date and time.
2.2. Cancellation requests must be submitted in writing by sending an e-mail to payment@maximumhamam.com, by calling the SELLER’s official phone number, and/or via the WhatsApp support line (+90 539 669 01 27).
2.3. For cancellation requests properly submitted within the specified timeframe (at least 48 hours prior), a 20% deduction of the total reservation amount will be applied as a cancellation/processing fee. The remaining balance will be refunded to the BUYER via the original payment method.
2.4. However, under no circumstances shall this 20% deduction be less than €20 (Euro) per person, or its equivalent at the current exchange rate. The cancellation deduction is applied at a minimum of €20 per person.
2.5. No refunds will be issued under any circumstances for cancellation requests made less than 48 hours prior to the reservation date and time, or in the event of a failure to be present at the facility at the scheduled reservation time (No-Show). The BUYER accepts and commits to this condition in advance. (Pursuant to Article 15/1-g of the Regulation on Distance Contracts, contracts regarding the utilization of leisure time for accommodation, entertainment, or resting purposes, which must be performed on a specific date or within a specific period, constitute an exception to the right of withdrawal.)
2.6. Arrival at the Facility and No-Show
Guests who fail to arrive at the facility at the appointment time without prior notice (No-Show) shall be deemed to have forfeited their service rights, and no fee refunds will be issued in such cases. For guests who arrive late for their appointment, the service duration cannot be extended; the service shall be concluded at the originally scheduled end time.
2.7. Health-Related Cancellations and Refunds
If a high-risk condition is identified on the health declaration form completed at the facility entrance, or if our facility officials/therapists deem it medically inadvisable for the guest to receive the service, the appointment will be canceled immediately, and 100% of the payment made will be fully refunded.
2.8. Refund Process
Following the approval of a refund, reimbursements are executed as follows:
Online Payments: Refunds for payments made via credit card or debit card through our website are electronically credited back to the card used for the transaction. Depending on your bank’s internal refund procedures, it may take 3 to 7 business days for the funds to reflect in your account.
Cash or Wire Transfer Payments: Refunds for payments made in cash at our facility or via bank transfer will be remitted to the IBAN number specified by the guest within 3 business days following the cancellation approval.
This Sales and Refund Policy has been established to preserve service quality and ensure optimal guest satisfaction.